Privacy Policy

Mitsubishi Motors Bangladesh (operated by RANGS Limited) recognizes the importance of managing personal information responsibly. This policy outlines how we collect, use, store, and protect your personal information in compliance with applicable Bangladeshi laws and regulations.

1. About Us

Our corporate name: Mitsubishi Motors Bangladesh
Operated by: RANGS Limited
Address: 215, Bir Uttam Mir Shawkat Sarak, Tejgaon, Dhaka
Phone: 09666704704
Email: mitsubishi@rancon.com.bd

2. Acquisition of Personal Information

We collect personal information directly from you or through our authorized dealers and affiliated partners. This may include:

Contact details (name, address, phone number, email).
Information related to inquiries, test drive bookings, vehicle purchases, and services.
Feedback from surveys or promotional campaigns.

We acquire this information through lawful means, such as forms, phone calls, emails, and our website.

3. Utilization Purpose of Personal Information

Your personal information will only be used for the following purposes:

Promoting Mitsubishi Motors products and services.
Managing test drive bookings and service appointments.
Processing vehicle purchases and providing after-sales services.
Responding to your inquiries or feedback.
Conducting customer satisfaction surveys to improve our offerings.
Sending information about promotional campaigns or special offers.
Ensuring compliance with Bangladeshi laws and regulations.

4. Sharing Personal Information

We may share your personal information with:

Our employees and authorized dealers.
Service providers, such as IT vendors and logistics companies.
Public authorities, as required by law.
Third parties involved in business operations, such as promotional partners.

We ensure that any shared information is protected and only used for legitimate purposes.

5. Cross-Border Data Transfers

If your personal information needs to be transferred outside Bangladesh (e.g., for technical support or analytics), we will ensure:

The recipient complies with adequate data protection standards.
Necessary agreements or measures are in place to safeguard your data.

6. Cookies and Web Analytics

Our website uses cookies to enhance user experience and improve service quality. Cookies collect non-identifiable data, such as browsing history and preferences.

We may use third-party analytics tools like Google Analytics to understand website performance.
You can disable cookies via your browser settings, but some website features may not function properly.

7. Security Measures

We implement strict measures to protect your personal information, including:

Regular employee training on data protection.
Secure storage and restricted access to personal data.
Regular audits of data handling practices.
Encryption of sensitive information where applicable.

8. Retention of Personal Information

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by Bangladeshi law.

9. Your Rights

You have the following rights regarding your personal information:

Access to your personal data held by us.
Correction of any inaccuracies.
Request for data deletion, where permissible.
Objection to certain uses of your data.
Withdrawal of consent for data use (if applicable).

To exercise these rights, contact us at the details provided in Section 13.

10. Handling Anonymized Data

We may anonymize personal information to create statistical data for product development and service improvement. This data cannot identify individuals and is shared with third parties only in anonymized form.

11. Image Data from Vehicle Cameras

Vehicles used for testing or research may capture images of public roads and passersby. These images are processed solely for technical analysis and are not used to identify individuals. Such data is securely managed and deleted after use.

12. Updates to This Policy

We may update this policy from time to time to reflect changes in legal or operational requirements. We encourage you to review this policy periodically.

13. Contact Information

If you have any inquiries or concerns about this policy or how we handle your personal information, please contact:
Customer Care
Mitsubishi Motors Bangladesh (RANGS Limited)
Phone: 09666704704
Email: mitsubishi@rancon.com.bd
Address: 215, Bir Uttam Mir Shawkat Sarak, Tejgaon, Dhaka